Hi   So I went on a one week business trip and shortly after I had landed my wife texted me that the broadband was not working ... she turned it off and on, but it didn't help. On top of that she was nearing her data limit for the month. I called TPG the day after and the supporter did a check and concluded that the router had lost the username and password and therefore could not logon the TPG network. The supporter asked for the contact details for my wife to trouble shoot, but I told her that it would probably not end in anything else than frustration from my wifes side as routers and stuff is my job. So I topped up to cover excess data so we could still keep in touch while I was away.   So 6 days went and $90 in excess data on my wifes mobile plan ... also with TPG. Thats ok, no problem. Afterall, it was our router that had stuffed up. So I got back logged in, only to find that the router had the username and password in there just fine. The day after I called again and the supporter immediately concluded that it was a Telstra issue, the day after it was fixed and it all worked again.   I called TPG to hear about the possibility to cross out the $90. Afterall, it was the wrong conclusion the supporter did initially and the $90 is afterall in the same company. I was told I would recieve an SMS with the conclusion to that, but I should not put my hopes up high. I'm still waiting for the SMS.   I dont care about the $90. Things should be fair and I just don't think thats the case here.   Franz   ... View more