And therein lies one of the problems with direct debit. In this case the customer always loses. ... View more

I have been with TPG for several years. I signed up on the condition that I would pay in advance because I never do direct debit. I pay $400 every 6 months or so and always have. They will make you jump through flaming hoops before you can give them your money. It is ridiculous. What business has a policy to not allow customers to pay money into their account? TPG, that's who. I have nothing else to complain about. Last time I wanted to pay I was ready to jump ship to Telstra. Somehow they caught wind of that and the path to payment cleared. Account management and billing policy at TPG is from the stone age. Push them harder, threaten to churn and be prepared to do so. Once you change to a different provider, they will try to win you back during the cooling off period. ... View more

Agree. Customer Service is very poor. I suspect it's still over in Manila and the team is either in system straight-jackets or downsized to a level that results in long wait times. I suspect both. The Customer Service function needs a full overhaul and established in Australia and staffed by Australians. ... View more