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amberkaur · ‎03-02-2021

Hi BasilDV, Thank you for your reply. My number was ported on 05/01/2021. I thought internatial roaming would automatically be disbled as part of porting process Hence I did not deactivate international roaming before porting my number. if I try to disable international romaing now, it does not let me do anything as I do not have any active service anymore. I am also not able to contact Mobile team via phone call becasue I am overseas. Please provie me their email address so I can get in touch with them as well. Kind Regards, Vinay.

amberkaur · ‎29-01-2021

Hi, Recently I have cancelled my mobile service due to international roaming charges and have ported my number to another provider. Before I activated intetrnational roaming I was advised $500 will be charged as a prepayment and will be refunded if remains unused. My number has been sucessfully ported to another provider, means I don't have any active service with TPG mobile anymore. But I still have not received a refund of prepayment balance of $500? Please assist. Thank you Gagan.

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Re: Mobile service refund after cancellation

Mobile service refund after cancellation