I had my apartment rented out and contacted TPG to cancel NBN services. The first phone call to TPG was made a few days ago for a simple cancellation. The staff was trying everything to keep the service ( so did all other staffs I talked to after that), he suggested me to transfer the ownership to tenants, I thought it a way to make things easy for both the tenant and service provider, but was not told about the notice period at all even when I asked what benefit I could have by doing this and the billing period to calculate the remining fees! The apartment was rented through agent, it took me few days to know the tenant didn't need internet.  I then tried to ring TPG again to explain to multiple people why I definitely need to cancel the services again and again, eventually I was told to be put through to the cancellation team, and dramatically the line was cut, I rang again, verified the sms codes etc, was just told someone would contact me within 24hours.  After more than 48hours of nothing, I couldn't wait and called TPG again, went through the whole process again and finally received the instruction on how to cancel the services and this was when I saw the notice period for the very first time.  From my experience, the whole TPG team was trying to make the cancellation extremely hard and wasted more than a week for which I am forced to pay, such a nightmare.  I still have a TPG account at where I'm living now, but I'm looking to move to another ISP which does not have the ridden punishment.   ... View more