Hi @donaldpaul ,we have created this community article, which may help with your concern:  Troubleshooting No Internet Connection   We also recommend that you perform a Hard Reset on the modem.    If the issue persists, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and further assist you.   To send a PM, please refer to this link: How do I private message (PM) in the community  ... View more