Yesterday I made a return call to TPG. A lady was checking my details, asking me to wait for a while. I was holding a phone for 10 minutes but the line was somehow unattended and I hanged up. Can you get a case manager to contact me (0417889650) this afternoon between 1 and 3pm? Otherwise ask them to text or email me. I tried to contact TPG today without success. ... View more

Then why does it take so long to do the activation? I have been without internet for a month. The service has been charged for the previous house that I moved out a month ago. Redirecting phone calls without right answers is what TPG is doing at the moment. From one of numerous calls to TPG, I was told that my account has been inactive and asked to call the customer service to discuss. This is not acceptable. ... View more