Hello TPG I ported my number from another provider and followed instructions to activate sim. I got a email also yesterday saying sim is activated. However when I changed sim nothing working and just sos call. I spoke to your tech support and they said we cant fix it?? Could you please look into below matter. I have transferred my number from Lycamobile to TPG on 28 September 2018. New sim from TPG has been activated but no sim card was detected in my phone. Phone: Samsung J7 prime. Unlocked for all network. Other cards are working. Checked in my wife phone but not working. She is using TPG as well. I have registered complaint on same day. Total 4 times I called technical support team on Friday, Saturday, Sunday and Monday, but no outcome. Last Tuesday(02/10/2018) they told me that they have sent new card on Express delivery but today after one week(6 days) still new card not arrived. Now I am thinking made a mistake to join tpg. Can you fix this issue now.
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