Hi,   I am trying to organise the refund of a roaming credit on a number that I ported to another provider.    A $500 roaming credit had been paid 10 June 2018 and reduced by additional data blocks and "excess charges" since that date.   Prior to porting the number a credit of $274 was showing on my account.  This credit then disappeared when the number was ported.   I have contacted TPG four times now to attempt to organise the refund.  Each time I have been told that the matter has been escalated and that TPG would check the amount of the credit and that someone would contact me within 1-2 business days with an update.  On each occassion no one from TPG has contacted me.   The call reference numbers for each call are provided below. 88928330 - think the date was 21 January 2021 but did not take note of it 62599939 - 1 Feb 2021 62643914 - 4 Feb 2021 - spoke with Sae. Specifically requested this be registered as a complaint. Was advised this was the case. 89560231 - 9 Feb 2021 - spoke to Chris who investigated and committed to call me back in 10 minutes, which he did and this was greatly appreciated. 62692787 - 9 Feb 2021 - when Chris called me back he advised that my case was being investigated by a supervisor (Benedict) who would contact me within the next 24 hours. Escalation ticket number 11201169   Could you please advise how I can organise my refund?    Regards, Catherine ... View more