Hi there. Is there a certain amount you need on your prepaid balance before you can use international roaming? ... View more

Hi there.  I received an email from TPG on the 12/2/21 to let me know that I've received a complimentary speed boost for 6 months. It was supposed to begin on the day before I received the email but checking with an online speed tester, I'm still on my NBN 50 speed. I have a modem/router that is compatible and I've turned off the NBN box and restarted it as well as my modem but to no avail.I am on HFC. Just wondering if I'll eventually receive this complimentary temporary speed boost or for some reason or other I'm going to miss out. Has anybody else here received this complimentary speed boost?   Here is a copy of the email.   "Please enjoy a complimentary 6 month internet speed boost from TPG! From 11/02/2021 to 11/08/2021, you’ll be enjoying the new nbn™ Home Superfast plan with up to 4 times the estimated Typical Evening Speeds compared to your current plan^. More speed means you should be able to download faster, video call at higher quality, stream on multiple devices and more. The free speed boost will start and end automatically, so you don’t need to do a thing. Towards the end of your trial, we’ll send you some more details about available plans and how to upgrade if you’d like to stay on nbn™ Home Superfast. For more information about the nbn™ Home Superfast plan, please see the NBN Key Facts Sheet and our Critical Information Summary. Please note: Most modems can handle the estimated Typical Evening Speeds delivered by TPG nbn™ Home Superfast, however you may need to connect devices via Ethernet cable instead of WiFi if you have an older modem that isn’t performing well. More information and list of compatible modems is available here. If you have any questions, please call us on 13 14 23 and we’ll be happy to help.  Kind regards", The TPG Team   ... View more