Deatils sent. Thank you for your help. ... View more

P.S. When I go to my profile to see if I have received any PMs, I get this:   Access Denied You do not have sufficient privileges for this resource or its parent to perform this action. Click your browser's Back button to continue. Return to my original page ... View more

I did try again. This is the screen I get (see attached).   ... View more

Yes, my PC (and other devices) are connected to my router via Ethernet. They (and all other devices on my network) experience a loss of internet connectivity.   Please note that I have replaced the old router with a completely new one, but the same behaviour persists.   The router quickly restores the connection, but the disconnect happens far too regularly. I check the lights on the modem when it happens, but all lights are green and stable.    Disconnect happened 3 times while I tried to send this message! My router log looks like this:   Nov 29 10:24:43 pppd[1805]: Connection terminated. Nov 29 10:24:43 pppd[1805]: Modem hangup Nov 29 10:24:45 WAN_Connection: No response from ISP. Nov 29 10:24:47 kernel: wl0: random key value: 1807A7EA5622A9FA1714028B54A329E83207CCA7EC6D0DDC36D57B331419FF22 Nov 29 10:24:47 wlceventd: wlceventd_proc_event(486): eth6: Disassoc 18:B4:30:D6:FF:B7, status: 0, reason: Class 3 frame received from nonassociated station (7) Nov 29 10:24:47 wlceventd: wlceventd_proc_event(486): eth6: Disassoc 18:B4:30:D6:FF:B7, status: 0, reason: Disassociated because sending station is leaving (or has left) BSS (8) Nov 29 10:24:53 wlceventd: wlceventd_proc_event(505): eth6: Auth 18:B4:30:D6:FF:B7, status: Successful (0) Nov 29 10:24:53 wlceventd: wlceventd_proc_event(534): eth6: Assoc 18:B4:30:D6:FF:B7, status: Successful (0) Nov 29 10:25:28 pppd[1805]: Timeout waiting for PADO packets Nov 29 10:26:06 awsiot[1952]: awsiot start Nov 29 10:26:43 pppd[1805]: Timeout waiting for PADO packets Nov 29 10:26:43 pppd[1805]: Connected to d0:e0:42:5c:5d:d4 via interface vlan2 Nov 29 10:26:43 pppd[1805]: Connect: ppp0 <--> vlan2 Nov 29 10:26:44 pppd[1805]: PAP authentication succeeded Nov 29 10:26:44 pppd[1805]: peer from calling number D0:E0:42:5C:5D:D4 authorized Nov 29 10:26:44 pppd[1805]: local  IP address 203.219.145.207 Nov 29 10:26:44 pppd[1805]: remote IP address 10.20.26.135 Nov 29 10:26:44 pppd[1805]: primary   DNS address 203.12.160.35 Nov 29 10:26:44 pppd[1805]: secondary DNS address 203.12.160.36 Nov 29 10:26:44 wan: finish adding multi routes Nov 29 10:26:44 miniupnpd[32088]: shutting down MiniUPnPd Nov 29 10:26:44 WAN_Connection: WAN was restored.   I followed your link for a PM, but clicking on your name did not give me an option to send a PM. Did I miss something?   I have attached a pic of the modem details.   Gary ... View more

Thanks. Neither worked. However, using a VPN seems to have got around the problem. ... View more

Thank you. I take your point. However, when I used a VPN, the download speed returned. Not the full speed I was getting before, but close enough. Supports my suspicion about throttling. ... View more

Thanks. I'll give it a go. ... View more

Mine seems to happen with only one program, which is a downloading application. Perhaps TPG think I am pirating copyrighted material and have taken it upon themselves to limit my use?   Does yours happen with all programs/platforms? Using the standard SpeedTest app on my PC and Android phone, the connection tests well. ... View more