Hi @rebeccab80,  Welcome to TPG Community!    TPG is a prepaid service and because of this, we do not provide a paper bill. Therefore, BPAY payments are not acceptable. We only accept credit card and direct debit payments for the monthly automatic debit.    I recommend having a read of the following TPG Community articles below which will guide you on how to access and check your billing info online via My Account:   Your billing cycle and advance payments explained: https://community.tpg.com.au/t5/Accounts-and-Billing/Your-billing-cycle-and-advance-payments-explained/m-p/17333   TPG My Account - Accessing your account information online: https://community.tpg.com.au/t5/Accounts-and-Billing/TPG-My-Account-Accessing-your-account-information-online/m-p/6284   Updating your payment details online: https://community.tpg.com.au/t5/Broadband-Internet/Updating-your-payment-details-online/m-p/17164   Please check it out and let me know should you need further contact for assistance.   Thanks         ... View more