I keep getting sent texts telling me to activate my NBN modem, however each time I follow the instructions via the link and wait for over 30 mins, it still doesn’t connect. I spoke with a TPG consultant a few days ago who said that my ADSL line seems to have been cut (externally) whilst the NBN line still hasn’t been installed. So I have been hot-spotting for the last 2 weeks. Please if we could have an update, rather than text messages that keep telling us to activate my modem, which is not the case why my internet is not working? ... View more

I have been connected at my new place since June 2018, and I’ve used TPG at my old place for the last 5 years. I have never experienced such horrible internet connection, it keeps on either dropping out, or not connecting at all. I’m not even trying to stream anything on any devices, all I’m trying to do is do work at home and I can’t even connect to Outlook. I checked my wifi speed via my phone please see attached. It is extremely frustrating when I’m trying to do work outside of work hours, and would really like some reliable internet I can count on so I can do my work properly. Please help! ... View more