Hi @Greenholt,   The concern was endorsed to our Account Specialists Team to discuss the procedure of the cancellation of the account. If you also wish to cancel the service or one of your existing service, shoot me a private message with your account details (Username/Customer ID together with the address on file) also include your best contact number and preferred time.     How do I private message (PM) in the community         @BasilDV wrote: Hi @raygal    Thanks for raising this with us. Please send me a PM with the TPG username or customer ID number of the unit that you need to terminate along with your preferred time and best number to be contacted tomorrow.   How do I private message (PM) in the community   BasilDV I'll be sure to keep an eye on this thread. Looking for the same issue. Bumped into your thread. Thanks for creating it. Looking forward for solution. ... View more