Thank you Basil, that sounds terrific and thank you and TPG for the proactive updates. I've been in meetings during the engineer's attempted calls, mostly via mostly stable TPG internet today. Thank them for the calls please.   I'm still waiting on a TPG 4G SIM as promised by support last week, but in the meantime I've purchased my own 4G modem and data SIM which we can switch to when the TPG goes down. Fingers crossed for a final resolution in near future. ... View more

Thank you, Basil. My Internet is still unusable 98% of the time, no material change. Brief periods of full speed (a few minutes here, maybe an hour there) then it drops and is totally unreliable. When my work day is 10+ zoom calls and interviews and lots of Jira and Confluenve async work, that just doesn’t work for me. Especially when we are also isolating with kids and can’t pop to a cafe or office for reception. It’s now been a week without reliable service, and with zero proactive communication or updates from TPG or NBN, aside from an SMS outage notification during the storm last night, and replies to this thread for which I’m thankful, Basil. TPG support and engineering are lovely and helpful and engaged when I get through to them. However, it’s now been a week without usable service. I’m reliant on my Optus iPhone to work and keep my isolating family entertained. The ambiguity from NBNCo is increasingly unacceptable - I am not clear what their next steps are, why they haven’t sent out an engineer - and why I have to call TPG and wait on hold every day to keep the ball rolling and get updates? Every day I’m told it’ll progress during the next 24 hours… but it doesn’t. I appreciate that right now a lot of folk in NSW are in far worse situations than I and we must prioritise making people safe and in touch with loved ones… but my impression is that it’s not the flooding which is preventing NBN from fixing my issue. Can you please check in again, to save me cancelling an hour of work calls to sit on hold? Thank you, Basil. ... View more

About 20 minutes ago the connection dropped again, now once again unusable after a morning of it working fine. I managed 6 zoom meetings before it dropped. I've had no updates from TPG nor NBN. I am going to cancel another bank of meetings and call again now - my 5th or 6th call to-date. ... View more

Thanks for checking, Basil. I woke up this morning to the Internet seemingly working… but no update from TPG nor NBN. Before I celebrate (and get down to a proper day of work for the first time in 6 days) it’d be great to hear from TPG what has been discovered/ fixed… and that this isn’t a short-lived fluke that we can’t rely on. Look forward to hearing an update from our assigned engineer! ... View more

No it has not yet - I’ll PM you. I didn’t hear back within 24 hours, so went on hold for half an hour again; NBN had scheduled and cancelled an engineer visit without mentioning me, believing that the issue could be resolved remotely. The ball is now in TPG’s court to liaise with NBN and get back to me with updates. It’s been 9 hours since I last called with no update! ... View more

I've spoken to TPG again today after a 30 minute wait and am waiting on a call back from an engineer. This time I'm told that they can see the fluctuations in connection from their end. If there is a resolution which is useful to others, I'll post it here. I've run out of things to tinker with myself! ... View more

I have had what sounds like the same issue. It has occurred since there was maintenance on the line on Thursday 24th (timing may be coincidence, but seems significant that we’ve had no issues for 18 months prior to that date and now complete instability for 3 days). Black box has all four lights green, TPG engineering tell me they can see when I power cycle the NBN box at their end but not any errors associated with the other issues which are: * no connectivity at times * at others, <0.5Mbps down, 5-22Mbps up * power cycling the Archer white box tends to sort it for a couple of minutes * Internet light on archer occasionally turns off, network connection status inspection in archer web interface sometimes fails, sometimes is ok * have replaced all network cables <just in case> * for testing, am connecting directly to archer using network cable with all wifi turned off to eliminate anything in my local network causing it. We are currently in isolation with two young kids, and trying to do our jobs which are mostly on zoom. If the NBN box is OK, and my equipment is eliminated from equitation… it seems like it might be the Archer… but quite why the problem has spontaneously started in the last few days… ... View more