International roaming in Malaysia is a nightmare. It only able connects to Celcom network. It shows 4G connection but when you get or try to make a phone call, it drops to G connection or worst case disconnected from the network. Need to keep trying to make call like 1 out of 10 times you will be able to get it. There's an automated voice prompt saying "to connect your call, pls press auch number", if you don't press that number and it will disconnect your call. It's a nightmare experience. Plus you can't login to the portal while you are outside Australia even they use passcode to verify its you. It required user to have sufficient funds for prepaid balance, not able to set auto topup, yet block user to login to their account while in overseas. ... View more

Hi.. I am now at overseas and I lost my roaming. I able to log into my nbn account.  After the login screen, top left there is a link says click here to manage other services. After click that, it went to the screen I can see my mobiles service. But there is a pop up screen says something has went wrong. You will be redirected to homepage. Please try again later. I even asked my partner in Perth to do it for me and it does the same. What's going on? ... View more

Still waiting for replacement simcard. Was charge $10 on the 12/2/21. Postie came by today yet still nothing received. Is there anyway to track simcard and why express service was not being offered when request for replacement simcard? almost 2 weeks gone and yet still paid for the MSN service. ... View more