Hi there   We have been connected to the NBN for about 3 months now and only in the last week or so we have experienced constant drop offs. I lodged a ticket with TPG last Friday and was contacted via phone Saturday to change some settings. We were also advised to also restart/reset the moden which we have done. However the problem is still persisting.   Each time it drops out I check the Speed via the TPG app as well as settings on my laptop, and the lights on the modem and NBN connection box, and no faults are detected or recorded, the lights are all normal, which is perhaps even more frustrating that there isn't a detectable issue.    As you can imagine working from home it's absolutely critical we have a strong connection, the past week has been quite frustrating. This morning alone we have had 3 dropoffs before 10am.   Before this last week, we had not experienced any issues with the service. Any guidance would be appreciated. Thanks. ... View more

Hi there, I understand I'm in the same boat as many others but would like clarification around my scenario.   I have just moved into a new apartment - that is part of a building that is already connected to the NBN. We have moved in to discover that the NBN Connection Box is missing. My property manager has provided no assistance in locating the box, which according to TPG, has already been installed in the property. I presume it is lost or was taken by prior tenant. Either way, it's not at the unit.   We are currently 2.5 weeks without internet and looking at a minimum of a month more.   As far as I understand there is a pause on NEW connections - however, again my understanding - this is not a new connection? I would presume that NEW connections would still be able to rely on their current service, e.g. ADSL.   We have nothing to rely on but mobile phone data, since the building is already connected to the NBN.   I was told by Vodafone that NBN has an extra supply of these boxes for such cases like ours - since we are not seeking a NEW connection; we are already connected but cannot do anything but chew through our data (while working from home) until we get this box.   I managed to get in touch with NBN and they told me that:   Your order is currently in Pending Status, awaiting an Retail Service Provider (RSP) action to allow the order to progress. Please speak to your RSP for additional detail on what is required.   We would also like to advise you to contact your RSP regarding the missing equipment in the premises. RSP needs to raise the service request ticket for missing equipment in the premises with nbn relating to this matter.    Our specialist area will then work with your RSP and will liaise directly with your RSP to provide updates on the incident.    If your RSP has already raised an incident, we recommend that you contact them directly to follow-up on the progress of this matter.    If some clarification can be provided around our scenario it would be greatly appreciated.   Thank you ... View more