Thanks for the response David64. you are right, but the message doesn't help me very much. I have deleted the account from Outlook and tried to reinstall it. when  it tries to connect the message says: "Something went wrong   We couldn't connect to the incoming (IMAP) server. Please check the incoming (IMAP) server settings and try again."   I am using the same settings as work on my IPad and webmail on the PC. Further, I can't log on to the TPG community page from this PC so have to type the message that come up on the PC into this community page on my IPad. It is like TPG is preventing my PC from connecting in any way. (Except webmail, which works on the PC.) As I say  ... View more