Dear Phillip Bradley, You are entitled to a refund and a costless exit from your NBN contract We are writing to inform you that we have checked your National Broadband Network (NBN) connection and found that you cannot receive the internet speeds you have been paying for. We have entered into an undertaking with the Australian Competition and Consumer Commission (ACCC) to offer you a refund because we are likely to have breached the Australian Consumer Law. As a result, we are offering you a choice of three options below, including a refund of $260. You are currently paying for a Superfast plan which has maximum speeds of 100Mbps download and 40Mbps upload. The maximum speeds you can actually receive are 39.879Mbps download and 9.55Mbps upload. This means that you are paying for speeds of up to 100Mbps download and 40Mbps upload, when the fastest speeds you can actually receive are 39.879Mbps download and 9.55Mbps upload. Despite numerous emails and phone calls I’m still waiting for my refund ... View more