TPG Community

stormi13 · ‎01-06-2021

My workplace had to update something on their end. Once they changed it, it fixed it. I think it was about updating DNS server. I am not entirely sure to be honest. All I know was the fix came from my employer not TPG.

stormi13 · ‎11-03-2021

Hey, Thank you so much! This is veryhelpful and pointing me into directions I didn't think about. I am very green and have no idea how to troubleshoot so this is useful. I will see how I go and come back to you. Thank you!

stormi13 · ‎10-03-2021

Hey, Thank you! I asked my IT department and they said dynamic is required. So that wouldn't be the issue. Anything else you can think of? It's just weird, it was working and now all of a sudden it doesn.t I work for a very large employer with everyone working from home, surely others are with TPG yet I am experiencing this problem.

stormi13 · ‎09-03-2021

Hi, I work from home, using a VPN to connect to Cisco Communicator. I receive phone calls from customers. I have NBN - FTTP. The modem is TP-Link. The first week was fine, i was able to receive and make phone calls. Recently, whenever I receive a phone call I am unable to hear them. They can apparently hear me (tested with IT at work). IT advised me to ask TPG to update the DNS. This has been done but the problem still exists. I tested different head phones, no issues. When i go into the office with different network, the problem goes away. Is there a solution for this? Thank you, Stormi

stormi13 · ‎09-03-2021

Hi Glenn, Just wondering if you received a fix for this? I have the exact same problem and can't work it out. Thanks, Stormi

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About stormi13

Re: VPN IP Phone - One Way Audio on TPG NBN

Re: Unable to hear when I receive calls through VPN

Re: Unable to hear when I receive calls through VPN

Unable to hear when I receive calls through VPN

Re: VPN IP Phone - One Way Audio on TPG NBN