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s4208253 · ‎14-03-2021

Hi @david64 , Thank you for replying, please see following for my findings: - Dial tone: no dial tone (no other sounds as well) - When calling the number: Go Straight to either the phone line is busy or that the number dialled is not available anymore (something similar). - NBN connection: NBN50 - Checks: Phone1 light is on Check status in account on TPG website and shows all connected Changed phone cables Plugged in Phone 2 port to check Phone1 light is on Changed phones (made sure it is working at my place before trying at parents) Also to add, the phone was working and then 1 day it stopped. Any other advice? Regards, Stanley

s4208253 · ‎13-03-2021

Hi, Recently, the phone has lost connection at my parents place. Seems like it may be a modem problem (looked at other threads). I have done a few tests, including buying a new phone set, however was not able to get it working. What would the best method of proceding? Should a new replacement modem be arranged? If so, how would I put through this request? TPG technician to be in contact? Or other testing methods I may have missed? Please let me know. Thank you for your time. Stanley

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Re: Replacement Modem

Replacement Modem