Hi, A couple of days ago I was  victim of a phishing scam where I entered my account  and credit card details into a fake TPG website. I contacted my bank and had everything dealt with, and  also contacted TPG and reported the incident, however I wasn't able to log into my account.   I was told over the phone this was because I had not added a mobile number (also with TPG) to my account details to enable the Multi Factor Authentication, and to do so I had to send a photo of my drivers license and myself holding it to "privacy@tpgtelecom.com.au", and I would be contacted within 48 hours.  I haven't been contacted yet and was wondering if this was the right advice, and is that the correct email address?   Regards, Nick ... View more

The Connection light on my NBN modem is flashing red and clicking, and I can't connect to the internet, after a storm tonight.   There is no outage listed at my address. I have reset both modems to no avail.   What do I do now?     ... View more

I use mozilla thunderbird to access my emails, but as of this morning, whenever I start up thunderbird I receive the following message "Sending of user password for user "-------" did not succeed. Mail server mail.tpg.com.au responded:failed:Login failed."   Which is immediately followed by...   "Login to server mail.tpg.com.au failed Retry, Enter new password , or cancel"   The problem has resolved itself. Thanks. When I try to log in on my mobile, it tells me that I have changed my password, but I haven't.   The problem has resolved itself. Thanks.   ... View more

Hi For a couple of months my download speed seems to have halved, and for the last couple of weeks, I seem to be suffering from constant dropouts. I would be grateful for any help with my situation.   ... View more