I had an appointment scheduled for today 22/03/21 after 3 months wait since subscribing a plan back in January, took a day off work to be sure not missing the appointment. Got twice a message saying If I was COVID free for the technician to come + a link on Friday to explain how to install the box and modem. All this to have a message today at 16:00 to let me know that the appointment was re-scheduled on the 26/04/21.... A month later!!! Are you for real?! Reading all the posts in TPG Community it is evident that I am not the first neither the last who is experiencing this very poor management and please don’t give me the shortage or weather excuses for not honouring a scheduled appointment, you were much faster in collecting the money. I have been quiet since January but today after the message at the last minute I have to say something!! Where I live I have no Main Line and my area is not covered by any 5G, the apartment is NBN ready therefore my subscription with TPG was the easiest choice for me being a loyal costumer for over 14 years!!! Meanwhile my children don’t have access to internet for school and I can’t do any work from home ( 4 months ). Please find a solution to this issue and if I may give you an advice put an effort in communication with costumers, a bit of a paradox for a telecommunications company!! ... View more