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About huhao1987

since ‎30-03-2021
‎07-04-2021
huhao1987
Level 2

Awaiting activation

by Level 2 in NBN Installation
‎07-04-2021 02:46 PM
‎07-04-2021 02:46 PM
Hi, I posted my situation couple of days ago in the community, I used my own router to connect to the FTTC nbn box,but it didn't work. And after a lot of calling, you sent a tp-link modem to me,I received the tplink modem this morning, and connect it with the nbn FTTC box, also I recieved I received a message said the nbn is awaiting activation on 04/01 and received it again two days ago. Now I just want know how long I need to wait the activation? It said wait for 30 min, but it is around 2 hours right now.  Thank you. ... View more

Re: Moving home with NBN

by Level 2 in Broadband Internet
‎02-04-2021 03:29 PM
‎02-04-2021 03:29 PM
my wife and I spent morw than 6 hours to chat with the case manager, technical guy in these days, but no one can really help. Firstly, I am really sure I connect everything on right way. Please check the image of NCD, all lights are on. And on the router, internet light is flashing. I connect my computer to the router, and config in the router setting, it just always said internet connection failed. ... View more

Re: Moving home with NBN

by Level 2 in Broadband Internet
‎02-04-2021 09:27 AM
‎02-04-2021 09:27 AM
Did you mean the fttc network connection device? Yes, I received, and 4 lights on when I connect it to the wall and router. I am not sure the modem you said is router or not. If it is, I have two routers, and both of them didn't work. One is huawei hg659, the other is dlink dsl2877al. ... View more

Re: Moving home with NBN

by Level 2 in Broadband Internet
‎02-04-2021 06:53 AM
‎02-04-2021 06:53 AM
Hi, after 2 days trying, I still can't connect to the internet. My situation is: I just received a new fttc from you, but not a router from you.so I try to use my own one to connect. But I have try my best to do anything, it's still not working. Do I have to use your specific router to connect? I am working at home, but the internet makes me can't do anything in this three days, and it's public holiday right now. So it might be 7 days I can't do anything. ... View more

Moving home with NBN

by Level 2 in Broadband Internet
‎30-03-2021 08:45 AM
‎30-03-2021 08:45 AM
Hi, I was using NBN in the old house, and I applied the "moving home" several days ago. Also yesterday I moved to the new property and I checked the status said Installation Your installation is progressing. We’re working hard on getting the service available for you. We'll keep you posted on the progress! The new landlord left an old nbn box and I have a nbn modern from last house. Can I use them for connection? I used to plan the internet can be connected when I arrived the new house, but it didn't.Is there possible to connect it ASAP? Thank you. ... View more
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