Hi @Ben90to ,   Thanks for sending us your details, I've seen that you have been in contact with one of our Technicians and rescheduled another call for tomorrow for further testing. Let us know should you require further assistance.   Regards,   @Ben90to wrote: Hi all, My moden never had a VoIP light on but not long ago it was on and turned red. I tried hard resetting my modem but now dont know my wifi password because it has changed and the internet light is now red as well as the VoIP light. Does anyone have a solution to this? Thank you :)   ... View more