Hi Shane Attach more screenshots for you. Thank you! Emily ... View more

Hi Shane Thank you so much for your reply and advices! I answer the questions one by one.  1. All the devices in my house link the internet by wifi, no cable at all. So did one screenshot on my laptop, and some more screenshots on my mobile. 2. Sorry I don't know what modern is, but I think the white box with some green lights on should be. So took photos of the front and the back of it. I attached the photos, could you please check it for me and tell me how to restart it. 3. I used the speed test on TPG website, found my internet speed it quite unstable. Tonight when the stream couldn't run, 9pm to 9.30pm, the speed was from 19 to 50 area, changed a lot.   I attached all the screenshots and photos. Sorry for give you these troubles. Just want to solve this problem. Looking forward to your reply. Thank you! Emily ... View more