u could be right also, apolagies I may not have explained it well either as I'm just going by what our techs have found the issue to be, and advised there has only been 2 ways to resolve it, which is the opting out of Cgnat like the Aussie guys who have done it this has resolved the issue , OR change the setting on router from default DNS to Google DNS . So far my partner rang TPG twice , they didn't know what he was talking about re changing the DNS setting to google DNS and advised They didn't understand what he was asking when he said we needed to opt out of CGNAT or get a static IP. He told them to call me which they did 3 times however all 3 times they called I couldn't answer, I was cursing trying to restart my computer etc as this is the only way to solve it and get it working sometimes, and at tines ive had to restart 7 times before it worked, 🤦‍♀️everyday.....and every minute im off restarting im losing money and now may have to travel 1.5hrs each way into the office because if it...as I mentioned ,its only us that are with TPG , Belong and Aussie who experience the issue, those with Aussie have opted out of cgnat and not had the issue since :( ... View more

your IP will only change if and when you opt out of CGNAT or get a static IP ? otherwise your IP will stay the same as CGNAT is default ... View more

vpn isn't the issue, its IP soft phones that its causing us all issues with, otherwise VPN connection isn't too bad. it took 6mnths for our techs to work out why some of us only are experiencing the issue, and this is the outcome, those that were on Aussie once they opted out they no longer had the issue, those of us with TPG and 1 other provider are still having the same issue daily ... View more

I believe this is incorrect, tpg is using CGNAT ? , they just aren't offering the free opt out like Aussie, and its like pulling teeth trying to resolve this issue. shame for me because if they dont resolve taking me off cgnat I have no choice but to move to Aussie as its affecting me working from home, aswell as many many others in the company Australia wide ...those on Aussie though have had no issues since they opted out of CGNAT. right now its costing me snd many other staff time and money to stay with TPG, which is a shame because other than this they have been great and I have no complaints at all :( ... View more