Yes this is all good and well but your not taking into account that I live on the north side of Brisbane , you can only help people in the Sydney area ! I was told someone would be here today Wednesday no now apparently it will be Thursday , I am trying to tell you that no technical team can fix the problem , the problem lies in the NBN connection to the house there is no signal being received so your so called experts can not fix it , the only company that can do that is Telstra who own it , if it’s the phone line again you can not repair that either so what do you imagine you could possibly do ? I am not that dumb that I can’t follow the instructions on setting up a very simple modem , the only way a modem will work is if it is a modem that is not connected with a phone line , there is no such thing so there is no help that can be given , by all means send the technician but they will only confirm what I already know , the internet can not be connected here ... View more