Welcome to the Community and sorry to hear of the issues with your service!
We want to help resolve this matter.
I've located your account using your Community details and has ran remote tests. Currently, the test results does not show a physical fault on the line or with the network.
I do recommend that we have one of our technicians give you a call to resolve your issue as your service may be affected by other factors. Please let us know your best time and contact number via private message so I can get a technician to call you.
For your reference, please see this article on How do I private message (PM) in the community.
Please also check this great article with some helpful Wi-Fi troubleshooting tips that may also assist you.
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