I changed my plan to another provider as the network that TPG uses does not work well in my house. I called up on 19th April to ask support to 1. ensure I don't get billed (my cycle usually occurs on the 23rd-25th each month) for any more months as I won't be using the service any more, and 2. to remove my debit card details from your system. She ensured me she attended to both, and that if I ported to another carrier before the 30th (end of month), I would no longer be charged. I ported to the new prodiver on the 24th no worries. Then I got charged by TPG on the 24th for another billing cycle, AND a $11 admin fee. Your service team lied about attending to my requests (which I pre-emptively did to avoid this BS), and also didn't advise me of any hidden port forwarding fees (which I've never seen any other mobile provider charge). How can I get: 1. The cycle bill refunded (on an account I no longer use). 2. A refund for the hidden fee. 3. My payment details removed from your file as I originally requested. Thank you.
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