Hi @timhu89,    I've asked our Engineering Team to contact you for the update on your escalated case.    Regards,  Angeli ... View more

Hi @timhu89 ,   For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.   Check our Service Status page for any known outages.    If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage   If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Wi-Fi troubleshooting steps - No Internet/Connection    If the issue persists, please send us a private message with your TPG customer ID, username and complete address so we can further assist you.   To send a PM, please refer to this link: How do I private message (PM) in the community     @timhu89 wrote: Hi,    We have not had the internet light on the modem for 2 days now. We have turned it off and on and performed a hard reset but there doesn't look like there is even any internet coming onto the premises.    Can you please have this looked into.    Thanks   ... View more