Hi, Our FTTC NBN connection device (NCD) hasn’t worked since the 24/04/21 (3 weeks now) We have had 3 NBN technician appointments scheduled so far and no technician has bothered to show up for any of these appointments. Our NCD has been replaced once before by an NBN technician that came out on the 09/11/2020. All they did was unplug the old NCD and replaced it with a new one from their van. Instead of continuing to re-schedule appointments for NBN to come out to our house and not have them show up, can you please request that NBN just mail us out a new NCD? We can then just mail back the old NCD. This is getting ridiculous and we cannot keep taking time off work to be here for a technician when they continuously don’t show up. Please advise. ... View more