The problem is with the NBN NCD this is the third time this has happened in roughly 8 months, the problem is widely known among the NBN technicians it is a design flaw that could easily be fixed I spoke with a technician about the problem who was able to tell me that 60+ people in my town alone had the same problem after a storm. My point is this is a known issue that is easily rectified by a 5 - 10 minute call out and having to wait up to a week for the problem to be solved is ridiculous. If NBN won’t solve the problem at the source then at least make the call out an urgent priority that is resolved within two days at most. ... View more

My internet drops out every time a storm comes the NBN box stops working and a red blinking light starts flashing also when the light flashes the NBN box makes a clicking noise me and my kids have to listen to this noise until the NBN technician comes to swap the box, I have four kids at home that use the internet everyday for gaming and streaming tv/movies this is unacceptable of NBN to make customers wait prolonged periods of time for a 5 - 10 minute job also we the customer are not compensated for the days that our internet is not currently working, the saddest part is all of this is beyond TPG’s control I really like TPG as they go to great lengths to help customers!!! ... View more