Hi @Kellyflor,   Welcome to the community!   We're sad to know that you're having issues with the service. We'd love to help and get to the bottom of this, to better understand the situation shoot me a private message with your account details (Username/Customer ID together with the address on file).   How do I private message (PM) in the community   Regards,     I have the same problem since 9/06 7pm! There is only 2 blue lights on my Nbn box. I’ve turned off and on more than 3 times. I don’t know what to do. That’s is terrible! ... View more