Not sure what a DM is, but I am guessing you require me to place an order.  Yes can you place an order for me please.  ... View more

David64 thanks for the update.  I did transfer my email addrees to TMG mid july.  All seem to go fine and got a tick at the end of the process and advice that they would be working in the background and advise on progress.  There was a statement that they would contact me along the way - within 60days of 15 September ???.  Heard nothing and we are closing in on 15 September.  Really would like some assurance that the transfer is goint to take place and am hoping TPG can at least check and confirm that the transfer is in fact beeing actioned and will occur.  Alternatively tell me who I can contact.  My concern is that D day will arrive and suddenly I have no email.  Like most people my life is connected to an email account.  I have a lot of software packages that my business uses on an daily basis and they require a valid email address to operate.   Many thanks ... View more

Ahra, Thanks for the response. The issue I have is that I have been using Teams for a few years (business use) and it is only in the last 3 months or so that this has started occurring. As I said I am not sure this is Teams as such but everything seems to be pointing to it. It is not just a disconnect but the whole internet connection crashes, even the NBN link. The drop outs are a problem because I am the only one in the meeting having the problem and as I said once it starts it is repetitive i.e. I reconnect and then it repeats again every few minutes. The only way to stabilise it is to reboot the TPG and NBN modems. It also only starts some 30-45 minutes into the meeting; and is more prevalent between 10:00am and 2:00pm. I have upgraded to the subscription version of Teams as of yesterday as it would not surprise me if this was a ploy by Microsoft to get users to migrate from the free version to the paid version. Here is a record of the drop outs for the last 6 days 20/01/2023 - 9 drop outs Several Teams meetings 21/01/2023 - 1 drop outs 22/01/2023 - 0 drop outs 23/01/2023 - 9 drop outs Several Teams meetings 24/01/2023 - 3 drop outs 25/01/2023 - 2 drop outs I am continuing my own investigations, particularly now that I have upgraded Teams. If there is more that TPG can do it would be appreciated. I am assuming your testing checks the connection right up to the modem i.e. includes the wiring from the kerb to the modem. ... View more

This is a recurrence of the the recent support ticket 12756828 except the speed seems stable but the drop outs have reoccurred . All the usual fault checks have been carried out. As advised I am now suspecting that Teams is the trigger. It seems the drop out only occurs when I am accessing the internet and 20-30 mins into a Teams video call. Once the drop outs start they continue at what appears to be a regular interval and last 5-30 secs. Usually the only way to stabilise it is to turn off and restart both the TPG and NBN modems. No problem with other software . No problem when streaming Foxtel; Netflix; & Prime. Problem exists on both ethernet connected computers and a WIFI laptop connection. I am keeping a Windows 10 event log of the drop outs which I can provide if required. The light sequence when the drop outs occur is as follow - » TPG modem internet light goes off followed fairly quickly by the WAN light on the TPG modem. » Looking at the NBN modem 3 of the 4 blue lights go off and the fourth light, Power, is only on. Then the three off lights sequentially come on. » One all the NBN lights are on the Internet and WAN lights on the TPG modem come on and the internet is reconnected. I have been using the free version of Teams Business (Classic) and recently got a Teams notification that the free version will no longer work after April 1st. Have upgraded to the subscription Teams Essential version. Many thanks. Regards ... View more

I have had intermittent internet drop outs started a couple of months ago.  NBN and Tpg have investigated and there does'nt appear to be any hardware issue.   I have started to suspect that it is generally during a long teams meeting.   Would be keen to find out the final resolution to this post. ... View more

David,   Thanks for the quick and informative reply.   Just a suggestion.  Maybe TPG can update the email settings page on the website with these details.  Cyber security is becomming more and more of an issue and big companies like those that I deal with are are installing more and more security checks and using black lists to stop spam and viruses.   Regards  ... View more

Thank you.  It is fine at the moment after the last reset of the modem.  But it keeps coming back after a period.  Reset seems to be the only way to correct it.  I have recently purchased a new TPG modem and there is still a problem, same as the the old modem.  The 550 error message varies, here are a couple of examples -   Server error: '550 5.7.1 <bilyarra.consulting@bigpond.com>... Relaying denied. Proper authentication required.'   Server error: '550 5.7.1 <support@flightreader.com>... Relaying denied. IP name possibly forged [118.208.136.37]' Server error: '550 5.7.1 <adslu3d8@gmail.com>... Relaying denied. IP name possibly forged [118.208.136.146]' ... View more

Thanks for getting back to me.  Do have the correct mail settings.  This problem has randomly occcured over a number of months.  It occurs on all 3 of of my computers.  I am using Outlook 2019 desktop email client on 2 machines and   2016 on one machine.  I have change the password on numerous occasison.  I found the only way to correct the problem is to reset the modem.  It then works fine for a period.  Most recently one of your TPG moderators suggested try setting Authentication and Encryption in my mail settings.  When I try to set these parameters and press save it fails to connect to the TPG server and I get an error message saying the changes were not made.  If I dont set these paramters all is fine.  My last post was regarding not being able to set these parameters.   Regards. ... View more

Thanks for your efforts.   Regards ... View more

many thanks.   Regards ... View more

Shane, Thanks for getting back to me. Yes it is the modem supplied by TPG for TPG NBN. I am a TPG customer, Username xxxxx; cutomer ID I believe xxxxx; my addressx xxxxxx Gladstone Q4680; router MAC address xxxxxxx; hardware and firmware details attached.   Regards ... View more