Hello BasilDV,   Thanks for contacting me, and thanks for offering to follow my issue up with the Engineering team. While your intentions are no doubt well meant, I believe nothing will change for those of us who have slow NBN speeds most eveings. There are many who use TPG NBN aside from myself who are reporting this problem, on this and many other forums. In the end, I believe the issue will not be solved until/unless TPG buys more bandwidth from NBN. However, should you or the TPG engineers wish to contact me again, then as I have requested so many times in the past, please do so by email, not by telephone. Kind regards, ... View more

Hi @BenH, I have the same issue you've reported, and I've been complaining to TPG regularly since early July this year. TPG have always responded to my complaints. The problem is that they respond by phone even though I have repeatedlay asked them to use email, so I have something in writing from them. However, the problem of slow speeds at night has not been fixed since I first complained 4 months ago. Early on, at their request over the phone, I conducted numerous tests for them, none of which identified any issues with equipment at my end - just as I had told them before doing the tests. I too have changed modems, am directly wired into the modem by ethernet, so it's not a wireless issue, etc, etc. I signed up with TPG in 2015 and their NBN service worked perfectly until about last July. I have concluded that TPG are simply not buying enough bandwidth from NBN. As a result, I believe their service deteriorates in the evenings once everyone gets home from work and starts streaming Netflix, gaming with others over the Web or doing whatever else they do at night. Then, when most have hit the sack, the speed comes back up again, usually sometime between 10:00pm to midnight. I pay TPG for 100Mbps download and 40Mbps upload. At night, I often get as little as just 3 to 8 Mbps download - it's abysmal and makes it impossible for me to anything productive on the Web. I am afraid that unless and until TPG buy the bandwidth required from NBN, nothing's going to change. Regards   ... View more