Have no internet access. Have reset NBN box (with paper clip) and also turned off power for 30 seconds. Optical Light remains red. NBN website indicates that the service provider needs to log a ticket (customer cannot). Please call via ksmo11 contact phone number listed to confirm this has been reported to NBN Thank you ... View more

Internet stopped working. Can still connect to the home network from devices however no internet access from any. I believe there is an issue with the fibre. I have already checked NBN outages for my address (no outage). Must be an issue from the road to the NBN inside box. How do we organise an NBN tech to fix? ... View more