TPG suggested me to do everything as normal (what you told me to do) press reset router 10 seconds > type in 192.168.1.1 > didn't work? try again using other device > then they gave me the security key number so that I can do it wirelessly > tried but still didn't work > TPG told me to make sure my mobile data is turned off (I think they said it at the beginning but I couldn't hear the sound properly) and then the 192.168.1.1 link directed me to the proper site! *didn't know by turning off my phone mobile data will fix the problem! After that, the internet worked but the web page said DNS not responding > 5 seconds later > Internet not available > 10 seconds later > website loads successfully. Since it kept saying "DNS not responding" before being able to fully load, I searched Youtube and followed a guide > put in a DNS number manually. The method does seem to work however, the wifi is still switching on and off.. I was confused if it's my new laptop's problem (got the laptop yesterday) so I tried with my other devices but they took a looooooong time to load as well. Right now, it still takes time to fully load a web page but it doesn't mention anything about DNS. Just hoping the speed gets back to normal soon...Maybe it's the weather? I don't know.. I have NBN FTTP. I bought a wifi range extender today and the range extender is working pretty well - other devices connected to the extender is working okay. (better than when not connected to the extender) I don't know if this connection problem is just something that'll happen one day and go away the next day, because I experienced something similar a few months ago (internet will be terribly slow and keep disconnecting) but worked normally after a day or two. + I didn't change the ip address manually because I was worried I might do something wrong - but I think if I followed your first few steps with my mobile data off, it would've worked :D! Thank you so much @david64  for helping me today, you really gave me HOPE throughout the day that I'll be able to fix this problem - if you want to know more about how I 'fixed' this then please ask me more! ... View more

Hi @david64 , thankfully from your help and the TPG's help, it was my mobile data that was interrupting it (I think) - I can connect to the wifi now :)! hurray! But now there's another problem - on my mobile device it says that the wifi is connected without internet.  The internet works but is VERY VERY SLOW.. My laptop loads the "DNS address coult not be found" and then 10 seconds later it will load the page.  Should I switch off the modem and switch it back on? Kind of scared to touch that modem again....@_@ ... View more

This is how it pops up after I put in the default username/password ... View more

Oh, I'm with TPG. Do I have to try out the manual way? Control Panel > Network > IPv4 > Properties > Use the following IP, DNS setting? Also, is it normal for the wifi system to pop up on my network screen? It just asks me for my Network Security Key when I try to connect it (I typed in the SSID written on the router but doesn't work) ... View more

Hi, my response keeps getting deleted.. I pressed the reset button on the router- The first one popped up as: C:\Users\rachu>ping 192.168.1.1 Pinging 192.168.1.1 with 32 bytes of data: Reply from 192.168.1.1: bytes=32 time=1ms TTL=64 Reply from 192.168.1.1: bytes=32 time=2ms TTL=64 Reply from 192.168.1.1: bytes=32 time=2ms TTL=64 Reply from 192.168.1.1: bytes=32 time=2ms TTL=64 Ping statistics for 192.168.1.1: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 1ms, Maximum = 2ms, Average = 1ms and the second one: request time out Ping statistics for 192.168.20.1: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), ... View more

I tried and it said not available, it gave me a link underneath and led me to the other one - 192.168.20.1 :( ... View more

Hello, I did 192.168.20.1, My modem model is NetcommWireless N300 wifi gigabite router -nf12 I tried the ipconfig and it says 192.168.1.100 (preferred) ... View more