Hi @kanwal22 , Thanks for raising this to us. Please perform the following troubleshooting below. Once the test is done send me all the test result include your account details (Username/Customer ID together with the address on file). Note: Perform the tests when the issue persists. I. CONTINUOUS PING: To conduct a continuous ping, ensure that none of your other PCs are doing internet activity. Open up the command prompt of one of your PCs. Type the following in "ping <IP address> -n 1000" without the quotations. ping 192.168.1.1 -n 1000 ping 10.20.22.148 -n 1000 ping http://tpg.com.au -n 1000 Wait for the test to finish and for the PING STATISTICS, found at the end, to show up. Save the screenshots. We should have 3 ping test results. II. TRACE ROUTE To conduct a trace route, Open up the command prompt of one of your PCs. Type the following in "tracert http://tpg.com.au" without the quotations. EXAMPLE: tracert http://tpg.com.au Perform another trace route to your game server. Save a screen shot of the traceroute results. III. SPEED TESTS: For speed tests, please run the speed tests at : http://www.speedtest.net Please just get a screenshot after the test is complete. Please don't forget to indicate the timestamps for these tests. and send all the screen shot of the test result. ... View more