Hi @stephcharleson,   Welcome to TPG Community! We are sorry to know that you are having issues with the service and we'd like to help get to the bottom of this.   NBN50 plan has a typical evening speed of 44.5Mbps download and ideal for : 3-6 devices Email social media and web browsing Standard Definition (SD) streaming High Definition (HD streaming UHD/4K streaming If you are connecting all your devices via Wi-Fi, we recommend having a read of these community articles:   Wi-Fi troubleshooting steps - No Internet/Connection   https://community.tpg.com.au/t5/Featured-Articles/Wi-Fi-troubleshooting-steps-No-Internet-Connection/ba-p/805 Easy Steps to Improve Wi-Fi Connection In Your Home   https://community.tpg.com.au/t5/Featured-Articles/Easy-Steps-to-Improve-Wi-Fi-Connection-In-Your-Home/ba-p/815   Wireless Channel on your modem - what is it and why should I change it?   https://community.tpg.com.au/t5/Featured-Articles/Wireless-Channel-on-your-modem-what-is-it-and-why-should-I/ba-p/900 How to test your wireless connection using a Speedtest App   https://community.tpg.com.au/t5/Featured-Articles/How-to-test-your-wireless-connection-using-a-Speedtest-App/ba-p/3523 If the issue persists, please PM us your best contact number and most convenient time to receive a call so we can have a specialist contact you for assistance. ... View more