Hi @tinaphan89 ,   Welcome to the community!   For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.   Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage    Since you have performed most of the troubleshooting shoot me a private message with your account details (Username/Customer ID) together with the address on file.   To send a PM, please refer to this link: How do I private message (PM) in the community   Regards,   @tinaphan89 wrote: Has anyone had issues connecting to their NBN in Perth? Specifically 6052 area.  Internet randomly stopped working yesterday - have tried rebooting, removing cables and reinserting with no luck. Have checked for planned outages and nothing notified. Many thanks in advance for your update!    ... View more