Hi @angeledyvane ,   Welcome to the community!   To process a replacement SIM card, I'll arrange a call from our Mobile team to discuss the process.   Please send me a PM with your customer ID number along with your preferred time and best number to be contacted.   How to send a PM? Click here.   Regards,   @angeledyvane wrote: I lost my phone, which had the old SIM in it, how do I get a new one but keep my same plan and number?   ... View more