Thanks Joseph   Ive already made the change from wireless broadband back to NBN25 a couple of months ago. There's nothing to do here other than to stop your team from double-billing me for both the wireless and broadband and NBN.   As for what I click to get to the "change of plan" screenshots, I go through your main page, tpg.com.au. I click on the plan I want and press "buy now". Im then prompted to sign in using my account details. Doing this leads me into a 9-step process, which differs from the 5-step process your colleagued showed earlier.   As you can see from the screenshot yesterday I dont have any of the relevant "change of plan" links in my account profile. Although even when I used to have these links available, I was still presented with a 9-step process (including the unwanted modem step), which is why I continue to hold a gripe with your systems.   Cheers ... View more

Why aren't you answering my question? Why does a page that says "modems are optional" not have an option to select "no modem required"???   Whatever you're seeing on your end is not my client experience. I don't have a 5-step process for an online NBN change. The process I have involves nine. And includes a section where it VERY EXPLICITLY says "TPG Customers - NBN Change" and then, despite your attempts to convince me otherwise, illustrates how there's no option other than to accept an unwanted modem.   This is a BIG disconnect from what you've shared. Even your article lays out features that I dont have on my account profile. I don't have an option to "change NBN plans". Im confident that I used to have this feature. But it's gone. Now I have to go through the main page and click through the various plans.   So, if you're asking, "what do I want?" I want an additional button on page 4 of the 9-step version of the NBN plan change process so people like me can select, "no modem needed".   Please get your engineers on this before I have to cancel all my accounts and lodge a formal complaint with the telecommunications ombudsman.       ... View more

Shane, look at the image I've attached.   You can see the URL is on the "change-of-plan" page.   You can see that there is no option for "no modem required".   You are FORCED to accept a new modem   So I find it RIDICULOUS that you can say to me, "Upgrading/Changing Plans do not have option to get a new modem."   Where are you getting this information?   ... View more

Any update on my request to get your engineers to put a "no modem needed" option during the plan transition/relocation process??? To reiterate, you guys don't have this option available even though you advertise that it is.   Please dont ask me to "PM you". I'm done with this private channels business. It's been a month and I don't think you guys understand what I'm trying to say. I've attached your latest "I-can't-be-**ed-dealing-with-you", copy-and-paste response. Your customer service team seems to think that I'm asking if my TPG service is still active. Please hire more competent staff.   Thanks ... View more

Shane, do you see my attachment? Do you see how there's no "non-delivery" option? Are you aware how bull** it is for you to tell me that the new modem is optional but then give me NO OPTIONS to communicate this?   ... View more