Hi @nicolesimao,   Welcome to the community!   I was able to locate your account using your community details and ran initial tests on your service it shows connected for 12h 24m and getting a passing speed on the line.   Do you experience dropouts on wireless device(s) such as Smart phones, Laptop? We did an article that will help you on how to improve your wireless connection available here.   Easy Steps to Improve Wi-Fi Connection In Your Home   Let me know how it will go.   Cheers! ... View more