Hi @bwmmmm,   NBN reserve the right to perform maintenance work from time to time, which may temporarily interrupt your access to the service. Where possible, we will perform this work during non-peak times. We can assess your account for billing adjustment when the service is already restored. It will be subject for approval.   We encourage you to send your TPG account details via private message and we'll continue to discuss the matter from there.    Regards,  Angeli ... View more