I moved home in September, but I am still being charged for my old plan as 'NBN FTTB 50' which is $74.99.  As per my current plan and address, my plan is 'TPG FTTB' and charge is $59.99.    I have been talking to multiple customer care representatives and they don't unerstand what it is and they even disconnect the call saying I will receive emails but I have never received any email yet. One of the worst customer service I have received. Not sure how much they know about the products and tools.  If I see my call history with TPG in the last few months, it will be so many hours but still I get the invoice with old plan.    Not sure what I need to do further to address this issue.  ... View more

Hi I changed my plan from nbn 12 to nbn 50. I got message as change is completed. I am trying to reconnect now but internet light is not coming up in modem. I’ve been trying for an hour now. How can this be fixed ? ... View more