Hi, I've spent over half an hour on the phone to your customer service dept. and keep being told different things. First I was told that all I had to do to port my number was to tell my new service provider my brother-in-law's DOB. When I advised her that the number needs to be in my name, she then called my brother-in-law who confirmed that I wanted to port my number. After getting details from both of us she again said that all I needed to do was to quote his DOB when porting my number. When I repeated that I needed my name attached to my mobile she then said I need to change the name of the account holder using the Change of Ownership form. I told her I didn't want to change the name of the account as my brother-in-law and sister still have their internet and mobile accounts with TPG. She then told me I had to open up a new account with TPG if I wanted my name attached to my mobile number. It seems ridiculous to me that I need to open an account in order to close it. The mobile number was always mine. When we all moved in together we got our internet through TPG and were offered mobile plans that allowed us to msg and call each other for free. Surely it should not be this difficult to port my number when my number was originally ported from Optus to TPG. It's not like it's my brother-in-law's phone number that I have been using. Please advise.
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