Hi @Audrey,   Welcome to TPG Community!   We have located the account using your community details. We have checked the status of your connection and we are not detecting any fault on the line or network that may affect the speed at the moment.   If you are connecting your devices via Wi-Fi, we recommend having a read of these community articles, which may help in improving the performance of the wireless connectivity.   Easy Steps to Improve Wi-Fi Connection In Your Home   https://community.tpg.com.au/t5/Featured-Articles/Easy-Steps-to-Improve-Wi-Fi-Connection-In-Your-Home/ba-p/815   Wireless Channel on your modem - what is it and why should I change it?   https://community.tpg.com.au/t5/Featured-Articles/Wireless-Channel-on-your-modem-what-is-it-and-why-should-I/ba-p/900 How to test your wireless connection using a Speedtest App   https://community.tpg.com.au/t5/Featured-Articles/How-to-test-your-wireless-connection-using-a-Speedtest-App/ba-p/3523   Otherwise, please PM us your best contact number and most convenient time to receive a call so we can have a specialist contact you for assistance. ... View more