Mate the Vr1600v supplied by TPG runs on avery restrictive firmware (customized) . It does not run on the stock firmware for the modem.Hence some features supposedly found on this modem running stock firmware cannot work on this TPG supplied router.. ... View more

Hi @mingzt123 ,   There are different types of dropouts that you may experience:   1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.   2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.   3. Dropouts caused by ongoing outage in your area.    In the event that you experience dropouts via Wireless/Wi-Fi connection, we recommend having a read on the following articles:   • Troubleshooting a Slow Internet Connection • Easy Steps to Improve Wi-Fi Connection In Your Home • Wireless Channel on your modem - what is it and why should I change it   For us to further assist you, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.   To send a PM, please refer to this link: How do I private message (PM) in the community ... View more