TPG Community

W25jeremy · ‎12-10-2023

My internet has been working fine for years, besides the occasion disconnects requiring a modem reset every few months. Recently in the last week, every other day, I wake up to a dead internet. All devices disconnected and have no internet. I've had to restart the router. I've been using the router provided by TPG (probably a few years old now). Can someone help please.

W25jeremy · ‎19-08-2021

Yes. Thank you. All sorted.

W25jeremy · ‎18-08-2021

Hi, I called in to request this on Monday and I was told someone will call me back with 24h to confirm the change over to the no lock-in plan. However, I haven't heard anything yet. Is anyone able to follow this up please? Thank you.

W25jeremy · ‎15-08-2021

Hi Angeli, Thank you for the reply. You mentioned "instead of cancelling the whole application. Is that an option? If so, how do I do that? I ask because I am moving soon and would rather do apply later.

W25jeremy · ‎14-08-2021

Hi, I've recently registered and have realised a mix up in my registration. My service is due to he installed and activated on Monday by a technician. Checking my emails, I realised I'm on the 18 months contract, but I actually wanted to be on the no contract plan with the $99.95 upfront payment. Can anyone help me please? I called I'm today and was told no one can fix this until after the service is activated. However, when the service is activated, the 18 month contract then starts and I'm not able to change it. A bit of a catch 22. What are my options? 1) Can this be changed to the no contract plan? 2) Alternatively, am I able to stop installation and cancel this registration / installation completely? Thanks.

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About W25jeremy

Frequent disconnections recently

Re: Cancellation / change to no contract before install

Re: Cancellation / change to no contract before install

Re: Cancellation / change to no contract before install

Cancellation / change to no contract before install