Hi there, Sorry to have to ask again, but this is an annual requirement due to Working From Home and PCI DSS Compliance checks. I have the Archer VR1600v v1 router. Firmware Version = 0.1.0 0.9.1 v5006.0 Build 200810 Rel.53181n Q1.  is this the most up-to-date version available? Q2.  if newer is available, how do I arrange for an upgrade to the latest? Thanks and regards, Steve ... View more

I am posting this purely for the benefit of others ... and I would hope also that TPG Support will make a note of this and put this into the TPG Support Knowledgebase!   I just upgraded yesterday from NBN12 to NBN50 and was keen to check out the improved performance, so imagine my disappointment when I found I was getting just 10Mbps Download still.  Odd thing though, was that the Upload was nearly 20Mbps.  What?  Clearly NBN50 was in play, but not for downloads.   Did a HUGE amount of testing, spoke with TPG Support, we eventually discovered that other computers on my home network were happily downloading at 45Mbps.  Why not MY laptop?  I checked the cabling path, switches, router, modem, nope, no joy.  Made no difference whether using ethernet cable or WiFi.   Then I tried using the iiNET Speed Test (https://www.iinet.net.au/internet-products/broadband/speed-test/) and got 45Mbps.  But with SpeedTest.NET (www.speedtest.net) just 10Mbps.  What the ... ???   Alright, I know that NBN50 is working ... hmmmm ... lots of Googling and newsgroup reading ... resetting the TCP/IP Winsock stack. fiddling with Receive Window AutoTuning ... nope ... nada ... no joy ... and then I finally found the cause, thanks to some other Dell users who'd had the same issue.   Uninstall a bit of Dell-supplied software called SmartByte from my laptop.  Immediately I am getting 45Mbps.  Thanks Dell, thanks SmartByte, thanks a LOT, you just cost me half my Saturday day off! ... View more

I'm new to NBN but have been with TPG for years.  I'm trying to make IMAP (ports 143 or 993) or POP (ports 110 or 995) connections to a web hosting company (emailsvr.com) however connections always fail.  Yet when I do exactly the same from my workplace, I can connect right away.   Is there any restriction at all that TPG place on the usage of IMAP, POP or SMTP protocol connections to third-party hosting companies?  (I'm an experienced systems administrator, so I am struggling to come up with any alternative explanation for this). ... View more

I recently moved to NBN Fibre To The Curb (FTTC) and I think we finally have a stable connection; there were some initial dropout issues, hopefully now resolved. We have the TP-Link Archer VR1600v router running firmware v0.1.0 0.9.1 v5006.0 Build 180828 Rel.56416n. Because NBN FTTC uses the EWAN interface on the router, there is no reporting of connection uptime. Q1.  is a new version of TP-Link firmware coming which will report on connection uptime? Q2.  is there any other method you can recommend to check this in the meantime? I know it can be detected by TPG Support, but I'm looking for something I can check myself. Thanks, Steve ... View more

Am just wondering whether it is possible to pre-pay some months ahead for my NBN service? e.g. if I wanted to pre-pay 12 months? If possible, is there an email address I can contact to arrange this? ... View more